Sam Henderson Coaching is committed to protecting your privacy and handling personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

We collect personal information that is necessary to provide our services and operate our business, including:
– Name, contact details, and demographic information
– Life and career goals, preferences, and relevant personal history
– Information provided in coaching sessions, events, community spaces, or through our platforms
– Payment and billing information
– Technical data from website or app usage (e.g., IP address, browser type, cookies)
– Any other information you choose to share with us

We collect information:
– Directly from you during consultations, forms, website interactions, app usage, and communications
– From third-party service providers when necessary to deliver services

We use your personal information to:
– Provide and deliver coaching services, programs, and products
– Communicate with you regarding bookings, updates, and relevant offers
– Improve our services, content, and customer experience
– Provide access to our platforms and digital products
– Maintain records for administration and compliance with legal obligations

We will not share your personal information with third parties without your consent, except:
– When required or authorised by law
– To third-party providers who assist in delivering our services (e.g., payment processors, IT support), solely for the purpose of fulfilling their role
– To protect the rights, property, or safety of Sam Henderson Coaching, our clients, or the public

– Some coaching sessions, group sessions, workshops, or events may be recorded for service quality improvement, learning and development, providing replays, or creating educational content
– AI-assisted note-taking or transcription tools may be used to generate session notes or summaries
– Recordings and transcripts are securely stored for a maximum of 12 months unless required longer by law
– For 1:1 sessions, you may request not to be recorded before the session begins
– By attending a recorded group session, you consent to being recorded for the stated purposes

We take reasonable steps to protect your personal information from unauthorised access, modification, or disclosure, including:
– Secure servers and password-protected systems
– Data encryption and secure storage
– Restricted access to authorised personnel only

You have the right to request:
– Access to personal information we hold about you
– Corrections to ensure your information is accurate, up-to-date, and complete

Requests can be made by contacting us using the details below.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

We may update this Privacy Policy at any time. Updates will be published on our website with the “Last Updated” date.